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Checklist for sending a support email

- Send your support email to .
- Use your own correct email address. See this on "Your Email Address".
- Tell us which version of XPUnlimited you are using.
- Include the Support-ZIP-File in the mail. This file will assist us in analysing the problem.
- In case you have a license number, do mention the license number.
- Tell us what you are attempting todo.
- Tell us what the problem is. Type some more text then "it does not work". Type as much as is sensible to describe the problem.
- Tell us when the problem did happen. Be specific about the date and time. Do mention the date and time as exact as possible.
- In case of error messages on screens, do mention the error messages and include screendumps, preferable in PNG-format.
--- Be sure to tell us the date, time, seconds of the screendump so that we can match it with the contents of the Support-ZIP-File.
- In case you have already sent some emails, keep the email history complete.
- The only attachments our helpdesk can handle are our own Support-ZIP-File and images.
- It is not possible to handle other attachments like MS-Word documents.
- Send Plain Text email, and not HTML email. HTML email is delayed due filtering.
- We understand English and Dutch.

We strive to answer your mail within 1 business day.

Please note: we always reply. Always. If you do not get a reply, check your own email settings, anti-spam settings, ISP, etc. Occasionally it does happen that our reply is bounced, because your emailserver does not accept our replies.

Click here for our Support Policy.